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Terms and Conditions for all general tours:

  • The price includes taxes and duties, but excludes entrance fees and other costs 

  • Tipping is always welcome but not mandatory. Salzburg Experience customers typically tip between 5% and 15% of the purchase price, depending on the duration and quality of the experience.

  • We also appreciate you taking the time to rate your tour online.

  • In the case of EU corporate customers, the VAT obligation is transferred to the service recipient.

  • The organizational fee cannot be cancelled.

  • Payment is made by bank transfer or online. You will receive an invoice with the account details.

  • Cancellation is possible up to 5 days before the tour

  • After that, up to 24 hours before the start of the tour, we charge a cancellation fee of 50% of the total price.

  • From this 24-hour period or if the group does not appear at the agreed meeting point, the tour is deemed to have taken place and the full tariff without deduction is due. 

  • Delays are included in the tour time. 

  • The Austria Guide's liability is limited to the amount of the agreed fee. 

  • Participation in a guided tour is at your own risk. 

  • ABGB, DSVOG apply, place of jurisdiction is Salzburg.

  • Guided tours are conducted in accordance with current COVID rules.

Terms and conditions for the delicacy tours:

  • For delicacy tours, the price depends on the number of participants   and will also be charged if fewer than booked participants show up on the day of the tour. 

  • If there are early cancellations, the price will be recalculated and charged to you.

  • The general terms and conditions as explained above also apply to the delicacy tours

Terms and conditions for the bike tours:

  • Cycling is at your own risk.

  • Participants must be healthy and fit for an easy bike ride.

  • Participants must have learned to ride a bike and be able to move safely on a bike.

  • Children must be at least 10 years old to participate in a bike tour. For children under 10 years we ask a g

  • The general terms and conditions as explained above also apply to the bike tours

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